Support
Sign-in trouble, account access, product behavior, and technical questions.
support@coresignal.health →CoreSignal support
Get the question to the right place.
Account help, privacy requests, security reports, and pilot conversations follow different paths. Choose the route that matches the issue so it reaches the appropriate team.
01
No urgent-care workflowCall 911 or local emergency services for an emergency
02
Protect sensitive detailsDo not email lab reports, medical records, or passwords
03
Use the specific channelPrivacy and security requests have dedicated addresses
Contact routes
Choose the team that owns the question.
A concise description, the affected page or feature, and the email address tied to your account are usually enough to begin. Keep sensitive health details out of ordinary email.
Privacy
Access, correction, deletion, consent, or questions about how information is handled.
privacy@coresignal.health →Security
Responsible disclosure of a vulnerability or a question about the public security policy.
security@coresignal.health →CoreSignal Health
Men pilot access, clinic pilots, partnerships, and general company questions.
hello@coresignal.health →Before you send
Give us enough to help—without oversharing.
Support can investigate product behavior without receiving a full medical history. Describe the problem, not the private record.
Helpful information
- The page, feature, or action that caused the issue
- The approximate time it happened and the device or browser
- The email address associated with the account
- A redacted screenshot when it helps explain the interface
Do not send by ordinary email
- Passwords, one-time codes, or private keys
- Unredacted lab reports or medical records
- Another person’s health or account information
- Urgent symptoms or requests for medical treatment
CoreSignal is not an emergency service.
For urgent symptoms, immediate safety concerns, or a medical emergency, contact a licensed clinician, call 911, or use the appropriate local emergency service.
Review the current Privacy Policy, Terms of Use, Security Policy, or Privacy Choices.
General contact →